Orders

Help with issues related to placing, chasing and resolving enquiries related to orders.

13 articles
Seb Newton avatarLawrence Montgomery avatarS+2
Written by Seb Newton, Lawrence Montgomery, Samuel Lojek and 2 others

Why do I have to add my card details again?

New Website: you have to update your card details to make a payment
Seb Newton avatar
Written by Seb Newton. Updated over a week ago

Where is my order?

Details on how to track the status of your order.
Lawrence Montgomery avatar
Written by Lawrence Montgomery. Updated over a week ago

Can I place an order over the phone?

Details on how to place a phone order
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Written by Samuel Lojek. Updated over a week ago

Where are my old orders?

New Website: we have archived your old orders
Seb Newton avatar
Written by Seb Newton. Updated over a week ago

International Tax Exemptions

The below countries are exempt from being charged UK VAT
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Written by Nick Allan. Updated this week

Can I edit my order once I've placed it?

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Written by Matt Buckingham. Updated over a week ago

Can I place an order to collect in store?

How to click and collect.
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Written by Matt Buckingham. Updated over a week ago

Can I return items from my order?

Details on how to return items to us.
Lawrence Montgomery avatar
Written by Lawrence Montgomery. Updated over a week ago

How do I update my payment details

You can update your payment details for an order if it has not been despatched yet.
Lawrence Montgomery avatar
Written by Lawrence Montgomery. Updated over a week ago

Items from my order are damaged. Can you help?

What to do if any items in your order are damaged.
Lawrence Montgomery avatar
Written by Lawrence Montgomery. Updated over a week ago

How do I cancel my order

If your order has not yet been dispatched you are able to cancel it.
Lawrence Montgomery avatar
Written by Lawrence Montgomery. Updated over a week ago

I placed an order for Gift Cards. Where are my gift cards?

Details on how to troubleshoot issues related to Gift Card orders.
Lawrence Montgomery avatar
Written by Lawrence Montgomery. Updated over a week ago

IOSS number for EU shipments

Our IOSS number for proof of VAT
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Written by Matt Buckingham. Updated over a week ago