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Help with issues related to placing, chasing and resolving enquiries related to orders.
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11 articles in this collection
Written by
Lawrence Montgomery,
Matt Buckingham,
and
Phil Ray
Why do I have to add my card details again?
New Website: you have to update your card details to make a payment
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Written by
Phil Ray
Updated over a week ago
Where is my order?
Details on how to track the status of your order.
Written by
Lawrence Montgomery
Updated over a week ago
Where are my old orders?
New Website: we have archived your old orders
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Written by
Phil Ray
Updated over a week ago
Can I edit my order once I've placed it?
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Written by
Matt Buckingham
Updated over a week ago
Can I place an order to collect in store?
How to click and collect.
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Written by
Matt Buckingham
Updated over a week ago
Can I return items from my order?
Details on how to return items to us.
Written by
Lawrence Montgomery
Updated over a week ago
How do I update my payment details
You can update your payment details for an order if it has not been despatched yet.
Written by
Lawrence Montgomery
Updated over a week ago
Items from my order are damaged. Can you help?
What to do if any items in your order are damaged.
Written by
Lawrence Montgomery
Updated over a week ago
How do I cancel my order
If your order has not yet been dispatched you are able to cancel it.
Written by
Lawrence Montgomery
Updated over a week ago
I placed an order for Gift Cards. Where are my gift cards?
Details on how to troubleshoot issues related to Gift Card orders.
Written by
Lawrence Montgomery
Updated this week
IOSS number for EU shipments
Our IOSS number for proof of VAT
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Written by
Matt Buckingham
Updated over a week ago