Orders
Help with issues related to placing, chasing and resolving enquiries related to orders.
13 articles
S+2Written by Seb Newton, Lawrence Montgomery, Samuel Lojek and 2 others
S+2Why do I have to add my card details again?
New Website: you have to update your card details to make a paymentWritten by Seb Newton. Updated over a week ago
Where is my order?
Details on how to track the status of your order.Written by Lawrence Montgomery. Updated over a week ago
Can I place an order over the phone?
Details on how to place a phone orderS
Written by Samuel Lojek. Updated over a week ago
Where are my old orders?
New Website: we have archived your old ordersWritten by Seb Newton. Updated over a week ago
International Tax Exemptions
The below countries are exempt from being charged UK VATN
Written by Nick Allan. Updated this week
Can I edit my order once I've placed it?
M
Written by Matt Buckingham. Updated over a week ago
Can I place an order to collect in store?
How to click and collect.M
Written by Matt Buckingham. Updated over a week ago
Can I return items from my order?
Details on how to return items to us.Written by Lawrence Montgomery. Updated over a week ago
How do I update my payment details
You can update your payment details for an order if it has not been despatched yet.Written by Lawrence Montgomery. Updated over a week ago
Items from my order are damaged. Can you help?
What to do if any items in your order are damaged.Written by Lawrence Montgomery. Updated over a week ago
How do I cancel my order
If your order has not yet been dispatched you are able to cancel it.Written by Lawrence Montgomery. Updated over a week ago
I placed an order for Gift Cards. Where are my gift cards?
Details on how to troubleshoot issues related to Gift Card orders.Written by Lawrence Montgomery. Updated over a week ago
IOSS number for EU shipments
Our IOSS number for proof of VATM
Written by Matt Buckingham. Updated over a week ago