Rough Trade

Details on how to track the status of your order.

Where is my order?

The below countries are exempt from being charged UK VAT

You can update your payment details for an order if it has not been despatched yet.

What to do if any items in your order are damaged.

If your order has not yet been dispatched you are able to cancel it.

Details on how to troubleshoot issues related to Gift Card orders.

More information about what some of the terms on our product pages mean including "estimated dispatch" and "purchase limit"

Help with issues related to placing, chasing and resolving enquiries related to orders.

Find answers and get help from Intercom Support and Community Experts

Track the progress of all tickets related to your company.

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