Orders

Help with issues related to placing, chasing and resolving enquiries related to orders.

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11 articles in this collection
Written by Lawrence Montgomery, Matt Buckingham, and Phil Ray

Why do I have to add my card details again?

New Website: you have to update your card details to make a payment

Written by Phil Ray
Updated over a week ago

Where is my order?

Details on how to track the status of your order.

Written by Lawrence Montgomery
Updated over a week ago

Where are my old orders?

New Website: we have archived your old orders

Written by Phil Ray
Updated over a week ago

Can I edit my order once I've placed it?

Written by Matt Buckingham
Updated over a week ago

Can I place an order to collect in store?

How to click and collect.

Written by Matt Buckingham
Updated over a week ago

Can I return items from my order?

Details on how to return items to us.

Written by Lawrence Montgomery
Updated over a week ago

How do I update my payment details

You can update your payment details for an order if it has not been despatched yet.

Written by Lawrence Montgomery
Updated over a week ago

Items from my order are damaged. Can you help?

What to do if any items in your order are damaged.

Written by Lawrence Montgomery
Updated over a week ago

How do I cancel my order

If your order has not yet been dispatched you are able to cancel it.

Written by Lawrence Montgomery
Updated over a week ago

I placed an order for Gift Cards. Where are my gift cards?

Details on how to troubleshoot issues related to Gift Card orders.

Written by Lawrence Montgomery
Updated this week

IOSS number for EU shipments

Our IOSS number for proof of VAT

Written by Matt Buckingham
Updated over a week ago