Orders

Help with issues related to placing, chasing and resolving enquiries related to orders.

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11 articles in this collection
Written by Lawrence Montgomery, Matt Buckingham, and Phil Ray

Why do I have to add my card details again?

New Website: you have to update your card details to make a payment
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Written by Phil Ray
Updated over a week ago

Where is my order?

Details on how to track the status of your order.
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Written by Lawrence Montgomery
Updated over a week ago

Where are my old orders?

New Website: we have archived your old orders
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Written by Phil Ray
Updated over a week ago

Can I edit my order once I've placed it?

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Written by Matt Buckingham
Updated over a week ago

Can I place an order to collect in store?

How to click and collect.
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Written by Matt Buckingham
Updated over a week ago

Can I return items from my order?

Details on how to return items to us.
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Written by Lawrence Montgomery
Updated over a week ago

How do I update my payment details

You can update your payment details for an order if it has not been despatched yet.
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Written by Lawrence Montgomery
Updated over a week ago

Items from my order are damaged. Can you help?

What to do if any items in your order are damaged.
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Written by Lawrence Montgomery
Updated over a week ago

How do I cancel my order

If your order has not yet been dispatched you are able to cancel it.
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Written by Lawrence Montgomery
Updated over a week ago

I placed an order for Gift Cards. Where are my gift cards?

Details on how to troubleshoot issues related to Gift Card orders.
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Written by Lawrence Montgomery
Updated over a week ago

IOSS number for EU shipments

Our IOSS number for proof of VAT
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Written by Matt Buckingham
Updated over a week ago