All orders for Gift Cards are processed a minimum of twice per day.
Once your order is placed we will attempt payment at the next payment run and if your payment is successful we will issue your Gift Cards via Email. The email will detail the gift card code and have an attachment that you can use to pass on as a gift.
My order confirmation says to collect the items from Rough Trade East?!
Our system treats Gift Cards as 'click & collect' items. Rest assured you will be emailed your gift card. No need to visit the store!
I placed an order containing Gift Cards and other items.
If your order for gift cards was contained in a larger order with 'normal' products you may not receive your confirmation as promptly as we have to process these manually along with the other items in your order.
But I really want a Physical Gift Card.
We moved away from shipping physical plastic gift cards for online orders since 2019 as a way of providing a quicker and more ecological service. We still provide you with a PDF that can be printed and gifted to the recipient. If you still want a physical, plastic card please drop us a line or visit one of our stores and we'll be happy to help 😀