We hope you will love everything that you order from us but if something isn’t quite right, you have 14 days to return or to exchange.
We’ll give you a full refund (or the difference, if any, in the case of exchanges) by the same method you used to pay, and we ask that items are returned in the same condition they were delivered to you.
Please note that items bought online cannot be refunded or exchanged in any of our stores.
Fill out the form linked above and we will then get in contact with you to resolve the situation within 5 working days.
Once the items are with us, you can expect to receive a refund within 14 days.
Items returned to us in a non-sellable condition, will not be refunded and may be sent back to you.
Card refunds can take up to 10 working days depending on your bank's processing time – please note that we are unable to influence this.
Some banks have also started not directly crediting your account instead just erasing the initial transaction.