If you are an account holder, we only take payment once goods are on the way to you. We offer payment at dispatch for account holders because the majority of our orders are for pre-releases and due to possible delays to these items, we find it is better service for you if we only take payment when we ship your order.

In the small number of cases we cannot fulfil your order, this means that you don't have to wait to get your funds refunded. When your order is dispatched you'll receive a dispatch notification from us confirming the order and payment details.

If you place an order as a guest, we will take payment at the point of the order being placed. The reason we take payment when the order is placed is that we will do not keep payment details on file for guest orders.

Debiting funds at dispatch requires the ability to debit a payment card on file and for you to update this in the meantime if needed, which is only possible when you have an account.

This is particularly true in the case of pre-orders where an order may not be dispatched until a number of months after it is placed and so there may be a need to change or update a payment card. If you want to benefit from payment at dispatch along with other member benefits, we recommend that you create an account.

If your payment is declined you will receive an email informing you it has been declined and what to do next. We will hold the items for 48 hours to give you time to update your details. After that point, we may cancel your order and put the items back into stock.