Once your order is processed, you will receive an email indicating that your order has been fulfilled. If you have selected to have your order shipped, the tracking details will be included. You can also find the tracking information of your order on your account page. The tracking link will take you to the carrier’s tracking page, where you can view the status of your order and follow its journey to your door.

By clicking on the tracking link you will be sent to the carrier's tracking page providing you with an up-to-date status of the order.

Once shipped, we must allow 15 business days for deliveries to Germany & 30 business days for international shipments. We hope that you receive your order long before then but if you have not received your delivery within this time frame, please contact us so that we can resolve this for you.

Once you receive your order, we hope that everything is in order but in case of any issues, please let us know!

If an item is returned to us due to an incorrect address or if it has not been called for claimed / we will not be able to resend your item. You will be refunded the cost of the order (minus the postage) and the item placed back into stock. Upon checkout please make sure you have entered the correct details.