If you have purchased a ticket with us for an in-store event via DICE and would like to cancel or arrange a refund, you can do so via the DICE app as shown here:

https://support.dice.fm/article/193-how-do-i-get-a-refund

If you encounter any issues with this, you can contact DICE's customer support team directly:

Their team will be happy to help you with your enquiry within 2 - 5 working days of your email. Please note that refunds are not available for tickets after an event has passed.