What this applies to?
This article applies to products marked as account-exclusive on roughtrade.com.
These products are still visible on the site, but you’ll need to sign in to your Rough Trade account before you can buy them.
Why some products are account-exclusive
We use account-exclusive access on selected products to help make limited and collectible releases available as fairly as possible.
Signing in adds an extra layer of protection against repeat guest checkout abuse, helps us enforce customer limits on specific products, and supports checks designed to reduce obvious reseller activity.
Our aim is to protect genuine customers and music fans from missing out when high-demand products are targeted for resale.
How account-exclusive products appear on the site
On product listing pages, account-exclusive products may show:
an EXCLUSIVE TO SIGNED IN USERS product tag
a shaded image overlay with a lock icon
a SIGN IN TO PURCHASE button if you are signed out
You can still click the product image or product card to open the product page and view the details before signing in.
On the product page, the product remains visible, but the purchase button is gated if you are signed out. You may also see a message explaining that the product is reserved for signed-in Rough Trade customers.
How to buy an account-exclusive product
Select SIGN IN TO PURCHASE
Sign in to your Rough Trade account
After signing in, you should be returned to the product page.
Once the product is unlocked, add it to your basket and continue to checkout.
If you do not already have a Rough Trade account, create one during the sign-in journey, then return to the product to complete your purchase.
Order limits and reseller checks
Some account-exclusive products may also have customer limits.
Please do not place multiple orders to get around a product limit. If we identify orders that appear to be from obvious resellers, or orders placed to bypass customer limits, we may cancel them after purchase.
Still need help?
If you are signed in and still cannot add an account-exclusive product to your basket, please contact us using online chat. You can also email [email protected].