Who this article is for
Use this guide if you need to contact Rough Trade about:
an online order or customer support issue
a Click & Collect order
a question for one of our stores
wholesale or business-to-business enquiries
brand collaborations
filming at or near a Rough Trade store
licensing the Rough Trade brand
Online order and customer support enquiries
If your question is about an online order, delivery, returns, payment, or your Rough Trade account, please contact our customer support team.
The quickest route is to use the chat option in the Help Centre, where available. You can also email us at [email protected].
For anything related to an online order in the UK, you can also call the UK Warehouse on +44 1172 421949.
For anything related to online orders in the US, please call the Warehouse at +1212-664-1110. To reach the Warehouse, please press 1.
Warehouse and Customer Service business hours are Monday-Friday 9:30-5PM
Please include:
your order number, if you have one
the email address used to place the order
a short description of the issue
any photos, screenshots, or tracking details that may help us look into it
Store and Click & Collect enquiries
For Click & Collect orders, event questions, or anything specific to a store, please contact the relevant store directly.
UK store phone numbers:
Bristol:
+44 1174 270463West London:
+44 20 7229 8541East London:
+44 20 7392 7788Nottingham:
+44 1158 964012
US store phone number:
New York:
+1 212 664 1110
If your enquiry is about an online order rather than a store visit or Click & Collect order, please contact customer support instead.
Wholesale and business-to-business enquiries
If you are a shop or business interested in buying from Rough Trade, please email us with a short introduction.
To help us review your enquiry, include:
where your business is based
what items you are interested in buying
the likely volumes you would want to order
whether you are looking for a one-off order or regular supply
Brand collaboration enquiries
If you represent a brand and would like to discuss a possible collaboration with Rough Trade, please email us with:
your brand name and website
a short summary of the collaboration idea
the Rough Trade location, audience, or campaign you think it relates to
any proposed dates or deadlines
Filming location enquiries
If you would like to film inside or outside a Rough Trade store for commercial or editorial purposes, please email your request.
Please contact us at least 14 days before your proposed filming date.
Include:
the store or location you would like to film
the proposed date and time
the purpose of the filming
the size of your crew
whether you need access inside the store, outside the store, or both
any equipment, power, sound, or access requirements
Brand licensing enquiries
If you are interested in licensing the Rough Trade brand for commercial activity, please email your enquiry with:
your company or organisation name
how you would like to use the Rough Trade brand
where and for how long the brand would be used
any mock-ups, proposals, or supporting information
If you are not sure who to contact
If you are unsure where your enquiry should go, contact us through Help Centre chat or email [email protected]. We will help route your message to the right team.