Who this applies to
This article is for Rough Trade Club members in Germany and Austria.
What is Rough Trade Club?
Rough Trade Club is a membership for music fans, with benefits such as free online shipping, discounts, selected event access, partner offers, and, with Discovery, a monthly Rough Trade Exclusive Album of the Month.
Membership options
Entry
Entry costs €7.50 per month and includes:
Free online shipping for eligible orders in Germany and Austria
10% off Rough Trade merch online
Early or exclusive access to selected events
Selected partner offers
In-store benefits where available
Discovery
Discovery includes Entry benefits, plus a monthly Rough Trade Exclusive Album of the Month.
Current Discovery options include:
LP: €30 per month
CD: €15 per month
Discovery members may also receive welcome gifts and loyalty rewards, depending on the offer shown when they join.
When you are charged
Monthly plans are charged when you sign up, then monthly after that.
Entry may also be available on longer billing periods, such as quarterly, six-month, or annual plans. These are paid upfront.
Cancelling your membership
You can cancel before your next billing date to stop future charges.
If your monthly album or benefit has already been processed or shipped, your cancellation will usually apply from the next membership period. You will keep active benefits until the end of the period already paid for.
Cooling-off period and refunds
EU customers may have a 14-day cooling-off period from sign-up, provided membership benefits have not already been used or fulfilled.
After that period, refunds are not usually issued for billing periods already started unless required by law or where there has been a billing error.
Contact us quickly if:
You were charged twice.
You skipped a month but were still charged.
You cancelled before renewal but were charged again.
Your free shipping or discount did not apply correctly.
Discovery Album of the Month
Discovery albums are usually delivered monthly. You’ll receive tracking once your order has dispatched.
If your album is missing, delayed, or marked as complete but not received, contact us with:
Your Club order number
The email address on your membership
Your delivery address
Any tracking or dispatch emails you received
Exchanges
If you do not want the selected Album of the Month, you may be able to request an exchange, subject to stock availability and the current exchange value shown in the Club terms.
Updating your address or payment details
Log in to your Rough Trade account to update your details. If you cannot update an address online, contact us before the order dispatches so we can review it.
Need help?
Use the chat option on our website for the quickest help. If chat is unavailable, email [email protected].
Please include your order number and the email address used for your Rough Trade account.