Who this applies to
This article is for Rough Trade Club members in the UK and Channel Islands, including Entry, Discovery, and Rough Trade Club: Essential memberships.
What is Rough Trade Club?
Rough Trade Club is a membership for music fans, with benefits such as free online shipping, event access, discounts, partner offers, and, depending on your tier, exclusive records delivered to your door.
Membership options
Entry
Entry is for members who want Club benefits without a monthly Album of the Month.
Benefits include:
Free UK shipping on online orders
10% off Rough Trade merch online
10% off Rough Trade Vintage and drinks in-store
Early or exclusive access to selected events
Access to selected partner offers
Discovery
Discovery includes Entry benefits, plus a monthly Rough Trade Exclusive Album of the Month.
You can choose:
LP: £33 per month
CD: £15 per month
Discovery members may also receive welcome gifts and loyalty rewards, depending on the current offer shown when they join.
Rough Trade Club: Essential
Rough Trade Club: Essential is a Rough Trade 50 vinyl subscription. It includes a curated series of Rough Trade Exclusive records and Club benefits such as free online shipping, selected event access, discounts, and partner offers.
Check the Essential product page for the current number of titles, price, and delivery details before joining.
When you are charged
Monthly plans are charged when you sign up, then on the 1st of each month.
Entry may also be available on longer billing periods, such as quarterly, six-month, or annual plans. These are paid upfront.
How to manage your membership
Log in to your account and go to your membership area to:
View your membership.
Update your details.
Manage your subscription.
Cancel before your next billing date.
If you need to update a delivery address for an order, go to your order details page and use the available order actions before the order is dispatched.
Cancelling your membership
You can cancel your membership before your next billing date to stop future charges.
If a monthly Discovery album has already shipped, cancellation will usually apply from the next membership period. You will keep any active benefits until the end of the period already paid for.
Refunds and billing issues
Memberships are generally not refundable once a billing period has begun, unless required by law or where there has been a billing error.
Contact us as soon as possible if:
You think you were charged twice.
You skipped a month but were still charged.
You cancelled before renewal but were charged again.
You were charged shipping even though you had an active membership.
Please include your order number, membership email address, and any screenshots that show the charge or confirmation email.
Discovery Album of the Month
Discovery albums usually ship before the official release date. You’ll receive tracking once your order has dispatched.
If your monthly album is missing, marked as complete but not received, or appears delayed, contact us with:
Your Club order number
The email address on your membership
Your delivery address
Any tracking or dispatch emails you received
Exchanges
If you do not want the selected Album of the Month, you may be able to request an exchange of up to £28, subject to stock availability and the current exchange value shown in the Club terms.
If your Club benefits are not applying
If free shipping or a discount does not apply at checkout, first check that:
You are signed in to the same Rough Trade account used for your membership.
Your membership is active.
Your delivery country is eligible for the benefit.
The product or order qualifies for that benefit.
If it still does not work, contact us before or soon after placing the order.
Need help?
Use the chat option on our website for the quickest help. If chat is unavailable, email [email protected].
Please include your order number and the email address used for your Rough Trade account.