Who this applies to
This article is for customers who have bought or received a Rough Trade gift card and want to know how to use it, where to find the code, or what happens if an order paid for with a gift card is cancelled or refunded.
When will I receive my gift card?
Gift cards bought online are sent by email. This email is separate from your order confirmation and includes the gift card code you need to use or pass on to someone else.
Gift card emails may come from our gift-card partner, 99Minds, at [email protected].
If you have not received the gift card email after 12 hours:
Check your spam, junk and promotions folders.
Search your inbox for
99Minds,Rough Trade gift card, or[email protected].If the gift card was sent to someone else, ask them to check their inbox too.
Contact us by online chat and include your order number, billing email address, and the recipient email address if you entered one.
How do I use a gift card online?
Add the items you want to buy to your basket.
Go to checkout.
Enter your gift card code in the gift card or discount code field.
Apply the code before placing your order.
If the gift card covers the full order total, you can complete the order without adding another payment method. If the gift card only covers part of the order, you will be asked to pay the remaining balance using another payment method.
Can I use a gift card in store?
Yes, gift cards bought online can be used online and in Rough Trade shops.
To use one in store, show the gift card email or provide the gift card code at the till. You can also forward the gift card email to the person receiving the gift.
Can I get a physical or printable gift card?
Online gift cards are digital. We no longer post physical plastic gift cards for online orders and we no longer send PDF attachments.
If you want to give the gift card in person, you can print the email or write the code into a card. The important part is the gift card code, not the format it is shown in.
I only received an order confirmation. Where is the gift card code?
Your order confirmation is not the gift card itself. The gift card code is sent in a separate email.
If you only have the order confirmation, please check your inbox and spam folder for a second email from 99Minds or [email protected]. If you still cannot find it after 12 hours, contact us by online chat and we can help locate or resend the code.
Can gift cards be used for event tickets or memberships?
Gift cards cannot be used to buy event tickets. Rough Trade US terms also state that gift cards cannot be used for subscriptions or Rough Trade Club membership.
If you are not sure whether your gift card can be used for a specific purchase, contact us before placing the order.
What happens if I cancel or return an order paid for with a gift card?
If an item paid for with a gift card is cancelled, returned or refunded, any amount owed back for the gift-card payment will be added back to the gift card balance.
If you paid partly by gift card and partly by another payment method, the refund may be split according to how the order was paid.
Can I return or refund a gift card?
Gift cards cannot usually be returned, refunded, or exchanged for cash.
If something has gone wrong, for example you never received the code, the code is not working, or you believe the gift card was bought in error and has not been used, contact us by online chat. We will review what happened and let you know what options are available.
My gift card balance does not look right
If you cancelled an order or returned an item and your gift card balance has not updated as expected, contact us by online chat.
Please include:
your order number
the gift card code, or the last four characters of the code
the email address used for the order
whether you received a cancellation or refund confirmation
We will check the order and gift card balance for you.
What if my gift card code is not working?
Please check that:
the full code has been entered correctly
there are no extra spaces before or after the code
you are using the code at checkout, not in your account area
the gift card still has balance available
the order is for eligible goods, not event tickets or another excluded purchase
If it still does not work, contact us by online chat with the gift card code and your order number if you have one.