Who this applies to
This article applies to UK orders shipped from Rough Trade using Royal Mail First Class or Second Class tracked services.
You’ll see the available shipping options and prices at checkout. The options shown can depend on your delivery address, the items in your order, and the parcel weight.
What Royal Mail tracked services include
Royal Mail tracked services let you follow your parcel from the point it leaves our warehouse through to delivery.
Tracked services may also include:
Email updates sent to the email address used for your Rough Trade order
A Royal Mail tracking page with the latest delivery status
Delivery options for eligible parcels, such as changing the delivery day or choosing a safe place, neighbour, Post Office branch, or Royal Mail Delivery Office
Delivery confirmation once Royal Mail has delivered your parcel
Available Royal Mail options can vary by parcel, address, and service type.
How to track your order
Once your order has been processed and shipped, we’ll email you to confirm that it has been fulfilled. If your order includes tracking, your tracking link will be included in that email.
You can also find tracking information in your Rough Trade account.
To track with Royal Mail:
Open your Rough Trade dispatch or fulfilment email.
Select the Royal Mail tracking link.
Or go to Royal Mail Track & Trace: https://www.royalmail.com/track-your-item
Enter your tracking number to see the latest update.
Tracking will only start updating after your parcel has left our warehouse and Royal Mail has scanned it into their network.
Changing your Royal Mail delivery options
For eligible tracked parcels, Royal Mail may let you change delivery options while the parcel is on its way.
You may be able to:
Change the delivery day
Choose delivery to a preferred neighbour
Choose a safe place
Choose delivery to a local Post Office branch
Choose delivery to a local Royal Mail Delivery Office
To check your options, open your Royal Mail tracking link and choose Change Delivery Options if it is available. Royal Mail may ask for your tracking number and delivery postcode.
These changes are managed by Royal Mail, so Rough Trade cannot guarantee that every option will be available for every parcel.
Delivery estimates
For UK orders, Royal Mail delivery estimates are usually:
First Class / 24: 1-2 working days after dispatch
Second Class / 48: 2-3 working days after dispatch
These are Royal Mail guidelines and are not guaranteed delivery dates.
If your order has shipped but has not arrived, please allow 15 business days for UK delivery. If it still has not arrived after that, contact us and we’ll help look into it.
Need help?
If your tracking has not updated, your parcel appears delayed, or something does not look right, contact us through online chat so our support team can review your order.
Please include:
Your order number
The email address used at checkout
Your Royal Mail tracking number, if you have one
If you cannot use online chat, you can email [email protected].