If your order has not yet been dispatched, you may be able to update the delivery address from your account. If the option is not available, contact us as soon as possible and we’ll do our best to update it before the order ships.
Once an order has been dispatched, we are usually unable to change the delivery address.
How to update your delivery address
Sign in to your Rough Trade account.
Go to your orders page.
Select the order you want to update.
Choose Manage order.
If address editing is available, update the delivery address and save your changes.
Please check the full address carefully before saving, including flat, apartment or unit numbers, postcode or ZIP code, and country.
If you cannot see the option to change the address
Some orders may not show an address update option. This can happen if the order is already being processed, close to dispatch, or if the order needs to be updated by our team.
If you cannot update the address yourself, contact us and include:
your order number
the email address used to place the order
the full correct delivery address
confirmation that you want us to update the order to that address
We’ll check the order and update the address if it is still possible.
If your order has already shipped
If your order has already been dispatched, we cannot usually redirect it from our side.
You may be able to contact the courier directly using the tracking link in your dispatch email. If the courier cannot deliver the parcel and it is returned to us, we’ll contact you about the next steps.
Updating your account address
Changing a saved address in your account may help with future orders, but it may not update an order you have already placed. Always check the delivery address on the order itself, especially for pre-orders or orders placed before you moved.