Viewing and managing old orders
You can view your Rough Trade online order history by signing in to your account. From there, you can check the status of previous orders and open individual orders for more detail.
This applies to
Online orders placed through Rough Trade using the email address linked to your account.
If you checked out as a guest, used a different email address, or have not completed your account setup, some orders may not appear in your account history.
How to view your previous orders
Go to the Rough Trade website.
Select the account or sign-in icon.
Sign in using the email address you used when placing the order.
Go to Orders.
Select the order number you want to view.
Your order page should show the current order status and order details.
If you cannot see an old order
First, check that you are signed in with the same email address you used at checkout. If you have more than one email address, the order may be linked to a different one.
You can also search your inbox for your Rough Trade order confirmation email. This email includes your order number and may include a link to view the order status page.
If you still cannot find the order, contact us and include as much detail as you can, such as:
order number
email address used at checkout
full name on the order
approximate order date
delivery postcode or ZIP code
item or artist name
We’ll use those details to help locate the order.
What you can manage from an old order
Depending on the order status, you may be able to:
check whether the order is still unfulfilled, fulfilled, or cancelled
view the items included in the order
check dispatch or tracking information, where available
request a shipping address change if the order has not yet shipped
request a cancellation if the order has not yet been dispatched
If an order has already been shipped, we may not be able to change the delivery address or cancel it before it reaches you.
Having trouble signing in?
If you cannot access your account, use the password reset option first. If the reset email does not arrive, double-check that you entered the email address linked to your Rough Trade account.
If you still cannot sign in, contact us and we’ll look into it for you.