1. Getting Started with Rough Trade Club
What is Rough Trade Club?
Rough Trade Club is a subscription service that gives you exclusive access to limited edition vinyl, merchandise, discounts, and special events. Currently, we offer the Entry tier for US residents.
Who can join?
Must be a US resident
You can only have one active membership per person
Must provide accurate registration information
How do I sign up?
Visit roughtrade.com and select your membership tier and billing frequency. You'll need to provide accurate registration information and a valid payment method.
2. Membership Tier & Benefits
Entry Membership ($10/month)
Perfect for US music lovers who want exclusive perks and discounts:
Shipping & Online Benefits:
Free US domestic shipping on all roughtrade.com orders
10% off Rough Trade branded merchandise online
Early access to select products
Exclusive brand partner discounts
Event Access:
Early bird ticket access to select events
Access to sold-out events
New York Store Discounts:
10% off at Rough Trade New York stores ('Above' and 'Below')
3. Pricing & Billing
How much does membership cost?
Entry: $10 per month (includes applicable sales tax)
What billing options do I have?
Monthly: Billed on sign-up date, then on the 1st of each month
Long-term options: Quarterly, semi-annual, or annual billing available (billed upfront)
When will I be charged?
Monthly subscribers: Charged on sign-up, then monthly on the 1st of each month
Extended periods: Full amount charged upfront on sign-up, auto-renewed on the same schedule
What if my payment fails?
We'll retry your payment automatically. If it continues to fail, your membership may be suspended. We'll email you if there's a payment issue.
4. Managing Your Subscription
How do I cancel my membership?
You can cancel anytime by:
Logging into your account dashboard at roughtrade.com
Emailing [email protected]
Important: Cancel before your next billing date to avoid being charged for the next period.
Are memberships refundable?
Generally no, except for our 7-day cooling-off period for new subscribers. You can cancel within 7 days of sign-up for a full refund, provided you haven't used any benefits (like accessing events or receiving items).
After the cooling-off period, no refunds are issued for partial months or unredeemed benefits.
What about extended subscriptions?
If you cancel a quarterly, semi-annual, or annual plan, your benefits continue through the prepaid period. No partial refunds are issued unless legally required.
What about accidental charges?
Contact our customer service team within 7 days for duplicate charges, accidental sign-ups, or technical errors.
5. Shipping & Delivery
Is shipping free?
Yes! All Entry members get free US domestic shipping on all roughtrade.com orders.
How long does delivery take?
Delivery times vary by location within the US. You'll get tracking details once your order ships.
What if my item doesn't arrive or is damaged?
Contact [email protected] with your order number. We'll investigate and arrange a replacement or refund at no cost.
How do I update my delivery address?
Log into your account at roughtrade.com and update your details. Keep this current to avoid delivery delays!
6. Account & Security
How do I keep my account secure?
Use a strong, unique password
Don't share your login details
Contact us immediately if you suspect unauthorized access
What if someone accesses my account without permission?
Email [email protected] immediately. We'll investigate and secure your account promptly. Note that we're not liable for losses due to your failure to keep login details secure.
Can I share my membership benefits?
No, memberships are for individual use only and benefits cannot be transferred to others.
7. Events & Exclusive Access
What types of events do members get access to?
In-store performances and signings
Album launch parties
Exclusive listening sessions
Record fairs and special sales
How do I find out about member events?
We'll email you about upcoming events and exclusive opportunities. Make sure your email preferences are up to date!
What does "early bird access" mean?
You get to buy tickets before they go on sale to the general public, giving you the best chance to secure your spot.
8. Privacy & Your Rights
How is my data protected?
Your membership is subject to our Privacy Policy, which outlines how we collect, use, and protect your personal information.
Do I have special rights as a California resident?
Yes! If you're a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA). See our CCPA Notice for more information.
9. Need Help?
How do I contact customer service?
Email: [email protected]
Address: ROUGH TRADE RETAIL, LLC, 3030 47TH Ave, Long Island City, NY
Include your order number or membership details when contacting us for faster assistance.
Where can I manage my account?
Visit roughtrade.com and log into your account to:
Update your details
Change your billing frequency
View your order history
Cancel your subscription
What if these terms change?
We'll email you at least 30 days before any major changes to pricing, benefits, or policies. Continuing your membership means you agree to the updates.