1. Getting Started with Rough Trade Club
What is Rough Trade Club?
Rough Trade Club is a subscription service that gives you exclusive access to limited edition vinyl, merchandise, discounts, and special events. Choose from two membership tiers - Entry or Discovery - each with their own unique benefits.
Who can join?
Must be a resident of Germany or Austria
You can only have one active membership per person
Must provide accurate registration information
How do I sign up?
Visit roughtrade.com and select your preferred membership tier and billing frequency. You'll need to provide accurate registration information and a valid payment method.
2. Membership Tiers & Benefits
Entry Membership (€7.50/month)
Perfect for music lovers who want exclusive perks and discounts:
Shipping & Online Benefits:
Free EU shipping on all roughtrade.com orders (Germany and Austria)
10% off Rough Trade branded merchandise online
Early access to select products
Exclusive brand partner discounts
Event Access:
Early bird ticket access to select events
Access to sold-out events
In-Store Discounts (where available):
10% off drinks
10% off Rough Trade Vintage (second-hand vinyl)
Discovery Membership - LP (€30/month) / CD (€15/month)
All Entry benefits plus exclusive monthly music deliveries:
Monthly Album:
Rough Trade Exclusive edition of our Album of the Month (vinyl LP or CD)
Exclusive artwork, colored vinyl, or bonus content
Delivered mid-month
Welcome & Loyalty Gifts:
Welcome gift when you join
Special loyalty gift after 3 consecutive months
3. Pricing & Billing
How much does membership cost?
Entry: €7.50 per month
Discovery: €30 per month
All prices include VAT as required by EU law, based on your billing address.
What billing options do I have?
Monthly: Billed on sign-up date, then monthly thereafter
Entry only: Quarterly, semi-annual, or annual billing available (billed upfront)
When will I be charged?
Monthly subscribers: Charged on sign-up, then monthly thereafter
Extended periods: Full amount charged upfront on sign-up, auto-renewed on the same cycle
What if my payment fails?
We may retry your payment or suspend your account. We'll contact you if there's a payment issue.
4. Your Consumer Rights & Cancellation
Do I have a cooling-off period?
Yes! Under EU Consumer Rights Directive, you have 14 days from sign-up to withdraw from your subscription without giving a reason, provided you haven't redeemed any digital or physical benefits.
To exercise this right, email us before the 14-day period ends.
How do I cancel after the cooling-off period?
You can cancel anytime by:
Logging into your account at roughtrade.com
Emailing [email protected]
Important: Cancel before your next billing date to avoid being charged for the next period.
Are memberships refundable?
After the 14-day cooling-off period, no refunds are issued for periods already billed unless required by law. If you cancel mid-cycle, you'll keep your benefits until the end of that billing period.
What about extended subscriptions?
No partial refunds are provided for quarterly, semi-annual, or annual plans. Benefits continue until the end of your prepaid period.
5. Album of the Month (Discovery Members)
When will my album arrive?
Albums ship in the week prior to official release (typically the first Friday of the month). You'll receive tracking information once it's dispatched.
What if I don't want this month's album?
You can request an exchange for any LP on roughtrade.com up to €25 value (€10 for CD). Contact customer service to arrange exchanges (subject to stock availability). You get one exchange per month - any unused balance cannot be carried over.
What makes these albums special?
Our exclusive editions often feature:
Unique artwork or packaging
Colored or limited edition vinyl
Bonus tracks or content
Special pressing details
6. Shipping & Delivery
Is shipping free?
Yes! All members get free EU domestic shipping on roughtrade.com orders in Germany and Austria.
How long does delivery take?
Orders typically arrive within 2-4 working days within the EU. You'll get tracking details once your order ships.
What if my item doesn't arrive or is damaged?
Contact [email protected] within 7 working days with your order number. We'll investigate and arrange a replacement or refund at no cost.
How do I update my delivery address?
Log into your account at roughtrade.com and update your details. Keep this current to avoid delivery delays!
7. Account & Security
How do I keep my account secure?
Use a strong, unique password
Don't share your login details
Contact us immediately if you suspect unauthorized access
What if someone accesses my account without permission?
Email [email protected] immediately. We'll investigate and secure your account promptly.
Can I share my membership benefits?
No, memberships are for individual use only and benefits cannot be transferred to others.
8. Events & Exclusive Access
What types of events do members get access to?
In-store performances and signings
Album launch parties
Exclusive listening sessions
Record fairs and special sales
How do I find out about member events?
We'll email you about upcoming events and exclusive opportunities. Make sure your email preferences are up to date!
What does "early bird access" mean?
You get to buy tickets before they go on sale to the general public, giving you the best chance to secure your spot.
9. Your Data Rights (GDPR)
How is my data protected?
We process your personal data in compliance with GDPR. See our Privacy Policy for full details.
What rights do I have over my data?
You can:
Access your data
Correct inaccurate data
Request deletion of your data
Contact us at [email protected] for data inquiries
What if I have a dispute?
You can submit disputes to the EU Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr
10. Need Help?
How do I contact customer service?
Email: [email protected]
Address: Rough Trade Retail Germany GmbH, Glogauer Straße 5, 10999 Berlin
Include your order number or membership details when contacting us for faster assistance.
Where can I manage my account?
Visit roughtrade.com and log into your account to:
Update your details
Change your membership
View your order history
Cancel your subscription
What if these terms change?
We'll email you at least 30 days before any major changes to pricing, benefits, or policies. Continuing your membership means you agree to the updates. You may also have rights under your national consumer protection laws.
11. Terms of Service
Click the button below to see the Terms of Service for the Rough Trade Club.