1. Getting Started with Rough Trade Club
What is Rough Trade Club?
Rough Trade Club is a subscription service that gives you exclusive access to limited edition vinyl, merchandise, discounts, and special events. Choose from two membership tiers - Entry or Discovery - each with their own unique benefits.
Who can join?
Entry membership: Available to residents of UK, Channel Islands, USA, Germany, and Austria
Discovery membership: Available to residents of UK, Channel Islands, Germany, and Austria
You can only have one active membership per person
How do I sign up?
Visit roughtrade.com and select your preferred membership tier and billing frequency. You'll need to provide accurate registration information and a valid payment method.
2. Membership Tiers & Benefits
Entry Membership (£9/month)
Perfect for music lovers who want exclusive perks and discounts:
Shipping & Online Benefits:
Free UK shipping on all roughtrade.com orders
10% off Rough Trade branded merchandise
Early access to select products
Exclusive brand partner discounts
Event Access:
Early bird ticket access to select events
Access to sold-out events
Free entry to select in-store events
In-Store Discounts:
10% off drinks at Rough Trade shops
10% off Rough Trade Vintage (second-hand vinyl)
Discovery Membership (£33/month LP | £15/month CD)
All Entry benefits plus exclusive monthly music deliveries:
Monthly Album:
Rough Trade Exclusive edition of our Album of the Month
Choose vinyl LP or CD format
Exclusive artwork, colored vinyl, or bonus content
Delivered monthly
Welcome & Loyalty Gifts:
Free tote bag and enamel pin set when you join
Special gift after 3 consecutive months
Can I change my format preference?
Yes! Discovery members can switch between LP and CD by contacting customer service before your next billing cycle.
3. Pricing & Billing
How much does membership cost?
Entry: £9 per month
Discovery LP: £33 per month
Discovery CD: £15 per month
All prices include VAT where applicable.
What billing options do I have?
Monthly: Billed on the same date each month
Entry only: Quarterly, semi-annual, or annual billing available (Entry tier only)
When will I be charged?
Monthly subscribers: Charged on sign-up, then monthly on the 1st of each month
Extended periods: Full amount charged upfront on sign-up
What if my payment fails?
We'll retry your payment automatically. If it continues to fail, your membership may be suspended and you could miss deliveries. We'll email you if there's a payment issue.
Will prices ever change?
We'll give you at least 30 days' notice by email if prices change.
4. Managing Your Subscription
How do I cancel my membership?
You can cancel anytime by:
Logging into your account at roughtrade.com and visiting the Membership section
Emailing [email protected]
Important: Cancel before your next billing date to avoid being charged for the next period.
Are memberships refundable?
No, memberships are non-refundable once a billing cycle begins. This applies to both monthly and extended period subscriptions. If you cancel mid-cycle, you'll keep your benefits until the end of that billing period.
What about accidental charges?
Contact our customer service team within 7 days for duplicate charges, accidental sign-ups, or technical errors.
5. Album of the Month (Discovery Members)
When will my album arrive?
Albums ship during the week before the official release date (typically the first Friday of the month). You'll receive tracking information once it's dispatched.
What if I don't want this month's album?
You can request an exchange for any item on roughtrade.com up to:
£25 value for LP subscribers
£10 value for CD subscribers
Contact customer service to arrange exchanges (subject to stock availability).
What makes these albums special?
Our exclusive editions feature:
Rough Trade Exclusive coloured and limited edition vinyl
Bonus CDs, 7"s and content
Collectible postcards
6. Shipping & Delivery
Is shipping free?
Yes! All members get free domestic shipping on roughtrade.com orders in the UK, Channel Islands, USA, Germany, and Austria.
How long does delivery take?
Orders typically arrive within 48 hours of dispatch. You'll get tracking details once your order ships.
What if my item doesn't arrive or is damaged?
Contact [email protected] within 7 working days with your order number. We'll investigate and arrange a replacement or refund at no cost.
How do I update my delivery address?
Log into your account at roughtrade.com and update your details in the Account section. Keep this current to avoid delivery delays!
7. Account & Security
How do I keep my account secure?
Use a strong, unique password
Don't share your login details
Contact us immediately if you suspect unauthorized access
What if someone accesses my account without permission?
Email [email protected] immediately. We'll investigate and secure your account promptly.
Can I share my membership benefits?
No, memberships are for individual use only and benefits cannot be transferred to others.
8. Events & Exclusive Access
What types of events do members get access to?
In-store performances and signings
Album launch parties
Exclusive listening sessions
Record fairs and special sales
How do I find out about member events?
We'll email you about upcoming events and exclusive opportunities. Make sure your email preferences are up to date!
What does "early bird access" mean?
You get to buy tickets before they go on sale to the general public, giving you the best chance to secure your spot.
9. Need Help?
How do I contact customer service?
Email: [email protected]
Include your order number or membership details when contacting us for faster assistance.
Where can I manage my account?
Visit roughtrade.com and log into your account to:
Update your details
Change your membership
View your order history
Pause your subscription
Cancel your subscription
What if these terms change?
We'll email you at least 30 days before any major changes to pricing, benefits, or policies. Continuing your membership means you agree to the updates.
10. Terms of Service
Click the button below to see the Terms of Service for the Rough Trade Club.